TERMS & CONDITIONS

Participants of this Contest must be Frasers Experience (FRx) members. By participating in the Contest, you agree to be bound by these Terms and Conditions. Please read it in its entirety, agree with, and accept all the terms and conditions contained herein, including any policies, documents, materials or information incorporated by reference herein.

This contest is open to all persons currently residing in Singapore with a permanent residential address, over 18 years of age, except employees of Tiong Bahru Plaza and Frasers Property Singapore, their advertising agencies, retail tenants and immediate families or anyone else connected with this promotion. No third-party entries, bulk entries or entries submitted by agents will be accepted.

The Management of Tiong Bahru Plaza reserves the right to verify the eligibility of each participant and may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of an entry. The prizes may be withheld until and unless the Management of Tiong Bahru Plaza is satisfied with the verification.

1. The contest is Singapore World Water Day 2026 Giveaway and the contest period is from 23 to 30 Mar 2026 (11.59pm). One (1) winner will be announced as a comment on the contest post by 6 Apr 2026.

2. Prizes are as follows:

• Three (3) winners will receive either a Water Wally or Water Sally Plush.

Prizes will be issued at random. Strictly no exchanges allowed. Prizes be accepted as awarded and are not transferable nor exchangeable for cash or in kind.

3. To qualify for this contest:

• Participants must be over 18 years of age at the start of the contest period, must have a valid Instagram account (for verification purposes) and must be a follower of Hougang Mall, Tiong Bahru Plaza & PUB Singapore's Facebook and/or Instagram page. 
• Participants whose Facebook and/or Instagram accounts are not open to the public will not be eligible. The Management of Hougang Mall & Tiong Bahru Plaza reserves the right to disqualify any entry submitted by a participant with an ingenuine, fictitious or phantom Facebook and/or Instagram profile.
• One (1) eligible entry by a participant consists of a comment answering the question on the contest post.
• A maximum of one (1) entry per person is allowed. Where a participant submits two (2) or more entries, the last submission will be accepted, and the rest of the entries will be void.
• Participant’s details must be provided after they are selected as a winner. Selected winners must provide their Name registered in FRx account, E-mail Address and last 4 digits of Mobile Number (linked to FRx account).

4. The official time is Singapore GMT+8. Any entry posted before the start of the Contest period and after the cut-off date and time will not be considered.

5. At the end of the contest period, all eligible entries will be compiled, and The Management of Tiong Bahru Plaza will select one (1) winner. The winners will be announced as a comment on the contest post by 6 Apr 2026.

6. All decisions made by the Management of Hougang Mall & Tiong Bahru Plaza relating to the Contest are final, conclusive and binding on all participants and no correspondence will be entertained.

7. All winners will be determined by The Management of Hougang Mall & Tiong Bahru Plaza (whose decision shall be final) after the Contest period ends.

8. All participants selected as winners in this contest must contact Hougang Mall or Tiong Bahru Plaza via Facebook or Instagram Direct Message within three (3) days of the announcement of the winners. Selected winners must provide their Name registered in FRx account, E-mail Address and Mobile Number for verification purposes to determine their eligibility for the prize.

9. Prize collection for Tiong Bahru Plaza will be at Concierge, Level 2 during operating hours. Winners must present the Winners Acknowledgement message on their Facebook or Instagram DM. Collection on behalf is allowed and the winner’s representative must provide full details before collection and bring the original authorisation letter upon collection. Prizes cannot be mailed or delivered to winners.

10. Each prize is awarded conditionally upon acceptance and if a winner is unable to be contacted within 3 days upon the announcement of the winners, a supplementary winner may be drawn at The Management of Hougang Mall & Tiong Bahru Plaza’s discretion.

11. If any prize is unclaimed or declined after two weeks from the date notification to the winner, the prize shall be deemed as unclaimed or unaccepted. The Management of Hougang Mall & Tiong Bahru Plaza will not be responsible should any winner fail to redeem the prize within the specified date.

12. The Management of Hougang Mall & Tiong Bahru Plaza assumes no responsibility and is not liable for any costs, charges or expenses which a winner may be required to pay at any time in connection with a prize or in order to attend a prize presentation or prize collection.

13. The Management of Hougang Mall & Tiong Bahru Plaza reserves the right to provide substitute prize(s) of similar value should the specified prize become(s) unavailable. Cash will not be offered, and the prizes are not transferable.

14. In the event of actual or suspected fraud or abuse, such as but not limited to plagiarism, and/or errors affecting the proper operation of this contest, including the allocation of more prizes than are available, the Management of Hougang Mall & Tiong Bahru Plaza reserves the right to (a) end or suspend the contest, (b) amend these terms and conditions, (c) declare void the notification of winner(s) and reselection of winner(s), or any combination of these resolution methods.

15. Personal Data of each participant will be collected, stored and processed for the purposes of administering and assessing this Contest. By joining this Contest, participants consent to and grant the Management of Hougang Mall & Tiong Bahru Plaza the right to use the Contest submission (images / videos) for marketing, promotion and / or advertisement purposes, including print, audio-visual and social media, without restriction or limitation and for unlimited number of times.

16. The Management of Hougang Mall & Tiong Bahru Plaza reserves the right to suspend, cancel or amend the promotion and/or review and revise these Terms and Conditions at any time without giving prior notice. By continuing to take part in the Contest subsequent to any revision of these Terms and Conditions, each participant shall be deemed to have agreed to any such new or amended terms.