TERMS & CONDITIONS
A. GENERAL TERMS
1. Consumer advisory — Frasers Property Retail Management Pte Ltd, the holder of FRx Gift Card stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.
2. Purchasers are required to download the complimentary Frasers Experience (FRx) app and sign up as an FRx member to qualify for this promotion.
3. Payment with GrabPay via the FRx app is currently available at participating retailers. Check in-store for the payment mode accepted on FRx app.
4. For any further assistance, please email FRHelp@frasersproperty.com.
B. HOW TO APPLY FOR FRASERS EXPERIENCE MEMBERSHIP
1. Frasers Experience (FRx) is Frasers Property Retail’s multi-feature app which allow FRx members to shop, dine and play seamlessly. FRx provides an enhanced customer experience, bringing greater ease and utility to shoppers across 11 Frasers Property Singapore (FPS) malls. Causeway Point, Century Square, Eastpoint Mall, Hougang Mall, Northpoint City, Tampines 1, The Centrepoint, Tiong Bahru Plaza, Valley Point, Waterway Point and White Sands.
2. Membership is FREE. Singapore residents and tourists from India, Indonesia, Malaysia, Philippines or Thailand aged 18 and above may register as a Member via the FRx app or through Customer Service at any of FPS malls. During the registration process, the applicant must provide his/her current, complete and accurate personal particulars as requested, including without limitation, his/her full name, a verified mobile number and such other information as may be required from time to time.
3. For verification purposes, the applicant will be required to perform a one-time verification of their mobile number in order to access the Programme on the FRx app or through Customer Service at any of the Frasers Property Singapore malls.
4. To apply, download the FRx app which is available on the App Store and Google Play and start enjoying FRx member’s benefits. Details can be found here.
5. For instant rewards / additional perks, please see table below under “C. Redemption”.
C. REDEMPTION
1. Frasers Experience (FRx) members enjoy these instant rewards / additional perks:
Receive a pass to a 75-minute coaching clinic with $30 spent.
From 3 to 24 October 2025
Scan your FRx QR Code when paying in-store. The qualifying spend must be scanned to the same FRx account.
- Minimum spend of $20 in a single transaction at any participating FRx stores.
- Present your FRx QR Code in person to verify transaction details scanned to the same account on the day of purchase at Customer Service, Level 2 to redeem.
- Qualifying spend must be scanned to the same FRx account. Limited to one redemption per FRx member per day, in person, on a first-come, first-served basis and while stocks last.
- Individuals may only participate upon signing a separate indemnity and release form in favour of Tiong Bahru Plaza LLP (owner of the mall) and Frasers Property Retail Management Pte. Ltd. (the mall operator) on the day of the session.
- Other terms and conditions apply.
Receive a $10 FRx Gift Card with $100 spent.
From 3 to 26 October 2025
Scan your FRx QR Code when paying in-store. The qualifying spend must be scanned to the same FRx account.
- Minimum spend of $20 in a single transaction at any participating FRx stores.
- Minimum spend of $100 in a maximum of 3 same-day, same-mall transactions.
- Present your FRx QR Code in person at the participating FRx stores on the day of purchase to redeem.
- Qualifying spend must be scanned to the same FRx account. Limited to one redemption per FRx member per day, in person, on a first-come, first-served basis and while stocks last.
- $10 FRx Gift Card will be auto-credited to member’s FRx e-wallet when the qualifying spend is met.
- The stored value in each FRx Gift Card expires 1 year from the date of issue.
- Other terms and conditions apply.
D. OTHERS
1. All other terms and conditions pertaining to the FRx Programme applies. For more information, please visit here.
2. In the event of any dispute, decisions made by the Management of Tiong Bahru Plaza will be final and no correspondence will be entertained.
3. Information is correct at the time of publishing. The Management of Tiong Bahru Plaza reserves the right to change the Terms and Conditions as it deems fit without prior notice.